📄 Privacy Policy – LinkFliQ

Effective Date: February 2026

FliqMedia Tech Private Limited (“LinkFliQ”, “we”, “our”, or “us”) operates LinkFliQ. This Privacy Policy explains how we collect, use, process, and protect data when you use our platform.

LinkFliQ is an AI-powered Instagram automation system that helps brands handle comments and DMs, resolve routine customer queries using Shopify data, detect buying intent, and escalate sensitive conversations to human teams via Meta’s official APIs.

By using LinkFliQ, you agree to this Privacy Policy.

1. What LinkFliQ Does

LinkFliQ helps businesses manage Instagram conversations by:

• Automatically handling routine comments and DMs

• Resolving order and product queries using Shopify data

• Detecting buyer intent and conversation patterns

• Identifying sensitive or high-risk messages

• Escalating those conversations to humans

• Providing conversation analytics and insights

LinkFliQ is a product of FliqMedia Tech Pvt. Ltd.

We are not affiliated with Meta Platforms, Inc. or Shopify Inc.

2. Data We Collect

We collect only data required to operate LinkFliQ.

A. Account Data

• Email address

• Account and workspace information

• Login and authentication logs

B. Instagram Data (via Meta APIs)

• Instagram account and page IDs

• Comments and DMs processed through LinkFliQ

• Message metadata required for automation

• Conversation timestamps and status

We never collect Instagram passwords.

C. Shopify Data (when connected)

• Product information (title, price, variants, availability)

• Order status and tracking details

• Basic store metadata required for replies

This data is used only to answer customer queries accurately inside Instagram.

D. Automation & AI Processing Data

• Message classification (query, complaint, buyer intent, etc.)

• Sentiment and risk analysis

• Escalation actions

• Automation performance logs

E. Knowledge Base Data

• FAQs, website links, or manual brand inputs

• Content used to generate accurate AI responses

F. Billing Data

• Subscription or credit usage details

• Payment confirmations and invoices

We do not store card or payment credentials.

3. How We Use Data

We use your data to:

• Connect Instagram and Shopify integrations

• Automatically handle routine conversations

• Generate context-aware replies

• Detect sensitive issues and trigger human escalation

• Provide analytics and conversation intelligence

• Improve system accuracy, safety, and performance

• Manage billing and account operations

We do NOT:

• Sell your data

• Use your data for advertising

• Share customer conversations for marketing purposes

4. Automation & Human Control

LinkFliQ is designed to automate routine conversations.

When messages are detected as sensitive, high-risk, or emotionally complex:

• Automation stops

• Conversations are routed to your human team

• Full context is preserved

Humans remain in control where judgment is required.

5. Meta & Shopify Integrations

Instagram (Meta APIs)

• Access is granted through Meta OAuth permissions

• Messaging remains subject to Instagram platform rules

• Features may be affected by Meta API changes or limits

Shopify

• Access is granted through secure Shopify authorization

• Data is used only for order and product query resolution

• LinkFliQ does not modify store settings without user action

6. Data Retention

We retain data only as necessary to:

• Deliver LinkFliQ services

• Maintain platform safety

• Meet legal obligations

If you delete your account:

• Personal data is deleted or anonymized within 30 days

• Certain records may remain where legally required

7. Data Security

We use industry-standard safeguards including:

• Encrypted data transfer (HTTPS/TLS)

• Secure API-based integrations

• Role-based access controls

• Monitoring and audit logging

Only authorized personnel may access data for support or security purposes.

8. Data Sharing

We may share limited data with:

• Meta Platforms (API operations)

• Shopify (integration functionality)

• Payment processors

• Cloud infrastructure providers

All partners are bound by confidentiality obligations.

We never sell or rent user data.

9. Your Rights

You may request to:

• Access your data

• Correct inaccurate data

• Delete your account data

• Withdraw consent where applicable

Contact:
📧 support@linkfliq.com

10. Cookies & Analytics

We use cookies and similar technologies to:

• Maintain login sessions

• Improve performance

• Understand feature usage

• Remember preferences

11. International Data Processing

Data may be processed in countries where our service providers operate.

We follow applicable data protection laws including:

• India’s DPDP Act

• GDPR (where applicable)

12. Children’s Privacy

LinkFliQ is intended for business use and not for individuals under 18 years of age.

13. Policy Updates

We may update this Privacy Policy to reflect product improvements, legal changes, or security updates.

Continued use of LinkFliQ after updates means you accept the revised policy.

14. Contact

FliqMedia Tech Pvt. Ltd.
📧 support@linkfliq.com
🌍 India

© 2026 FliqMedia Tech Pvt. Ltd. All rights reserved.