📄 Privacy Policy – LinkFliQ

Effective Date: December 2025

FliqMedia Tech Private Limited (“LinkFliQ”, “we”, “our”, “us”) operates the LinkFliQ platform. This Privacy Policy explains how we collect, use, store, and protect your data when you use LinkFliQ.

LinkFliQ is an AI-powered Instagram automation platform that helps brands, creators, and agencies manage Instagram comments and DMs, handle queries and complaints, identify high-intent buyers and collaboration requests, and automate replies using a brand-specific knowledge base, all via Meta’s official APIs.

By accessing or using LinkFliQ, you consent to the practices described in this Privacy Policy.

1. What is LinkFliQ?

LinkFliQ helps businesses manage Instagram conversations safely and at scale by:

• Reading and classifying Instagram comments and DMs

• Automating replies using brand-provided knowledge

• Handling customer queries and complaints via DMs

• Detecting negative sentiment and escalating issues

• Identifying high-intent buyers and collab/influencer requests

• Providing analytics and conversation insights

LinkFliQ is a product of FliqMedia Tech Pvt. Ltd.
We are not affiliated with or endorsed by Meta Platforms, Inc.

2. Definitions

• User – Any individual or organization using LinkFliQ

• Brand – A business using LinkFliQ for Instagram automation

• Agency – An organization managing one or more client accounts

• Automation – AI-driven replies, tagging, escalation, and workflows

• Knowledge Base – Brand-provided websites, FAQs, documents, or manual inputs used to generate AI replies

• Personal Data – Any information that identifies or can identify a User

3. Data We Collect

We collect only what is necessary to provide LinkFliQ safely and effectively.

A. Account & Access Data

• Email address

• Account and workspace details

• Access approval status

• Login activity (OTP verification logs)

B. Instagram Connection Data

• Instagram account ID and page ID

• Permissions granted via Meta APIs

• Comment and DM metadata required for automation

We do not access Instagram passwords at any point.

C. Conversation & Automation Data

• Instagram comments and DMs processed through LinkFliQ

• AI intent classification (query, complaint, buyer, collab)

• Sentiment analysis results

• Automation actions taken (AI replies, escalations, pauses)

• Conversation timestamps and status

D. Knowledge Base Data

• Website URLs, documents, FAQs, and manual Q&A provided by you

• Knowledge base updates and usage logs

This data is used only to generate brand-specific replies.

E. Analytics & System Data

• Automation coverage metrics

• Response times and escalation rates

• Feature usage logs

• Error and diagnostic logs for stability and security

F. Billing Data

• Subscription plan details

• Payment confirmations

• Invoices and transaction metadata

We do not store card numbers or sensitive payment credentials.

4. How We Use Your Data

We use collected data to:

• Authenticate users securely via email OTP

• Review and approve access to LinkFliQ features

• Connect Instagram accounts using Meta’s official APIs

• Read, classify, and respond to comments and DMs

• Generate AI replies using your knowledge base

• Detect complaints, buyers, and collab requests

• Provide dashboards, inbox views, and analytics

• Improve platform reliability, accuracy, and safety

• Communicate product updates, support messages, and billing notices

• Comply with legal and regulatory requirements

We do not sell your data.
We do not use your data for advertising.

5. Meta APIs & Instagram Permissions

When you connect Instagram:

• Access is granted via Meta’s secure APIs

• Permissions are limited to what is required for comments, DMs, and analytics

• Automation occurs only after explicit user action and approval

• You may revoke access anytime from Meta’s Business Integrations settings

Instagram messaging is governed by:

• Meta’s 24-hour messaging window

• Human Agent Tag and platform rules

6. Payments & Trials

• Payments are processed through secure third-party providers (e.g., Razorpay, Stripe)

• LinkFliQ stores only minimal billing metadata

• Free trials are time-limited and may have feature restrictions

7. Cookies & Tracking

We use cookies and similar technologies to:

• Maintain login sessions

• Improve performance and reliability

• Understand feature usage

• Remember user preferences

Disabling cookies may impact certain features.

8. Data Retention

We retain data only for as long as necessary to:

• Provide LinkFliQ services

• Meet legal and compliance obligations

• Resolve disputes and prevent abuse

If you delete your account:

• Personal data is deleted or anonymized within 30 days

• Certain records may be retained where legally required

9. Data Security

We implement strong security measures, including:

• HTTPS/TLS encryption

• Role-based access controls

• Secure API permission isolation

• Audit logs and monitoring

• Regular security reviews

Only authorized personnel may access data when required for support or security.

10. Data Sharing

We may share limited data with:

• Meta Platforms, Inc. (for API operations)

• Payment processors

• Cloud and infrastructure providers

All partners are bound by confidentiality and data protection agreements.

We do not sell or rent user data.

11. Your Rights

Subject to applicable laws, you may:

• Access your personal data

• Request corrections

• Request deletion

• Withdraw consent

• Request data portability

To exercise your rights, contact:
📧 support@linkfliq.com

12. International Data Transfers

Your data may be processed in countries where our servers or service providers operate.

We ensure compliance with:

• India’s DPDP Act

• GDPR (where applicable)

• Other relevant data protection laws

Appropriate contractual safeguards are in place.

13. Children’s Privacy

LinkFliQ is not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.

14. Policy Updates

We may update this Privacy Policy due to:

• Legal or regulatory changes

• Product updates

• Security improvements

Significant changes will be communicated via email or in-app notices.
Continued use constitutes acceptance.

15. Contact & Data Protection

For privacy questions or data requests:

📧 support@linkfliq.com
🏢 FliqMedia Tech Pvt. Ltd.
🌍 India

A Data Protection Officer (DPO) oversees privacy compliance.

© 2025 FliqMedia Tech Pvt. Ltd. All rights reserved.